Call Center Solutions

Call Center Outsourcing Service

1. Inbound Call Center Services

Having an efficient and prompt inbound customer
care or customer support is as important as
having a great product or service. In absence, you
risk losing out on your valuable customers to your
competitors.

2. Outbound Call Center Services

In a biting cold economy like today’s you got to find
out efficient ways to be braced against difficult times.
Cost becomes the most important concern and
quality is something you would not want to
compromise on. This is when the relevance of call
center outsourcing is at its peak. Deploy your
outbound call center services to our Outsource Call
Centre and see your profits grow.

Benefits of outsourcing Inbound/Outbound Services

 You can save a 60% of operational costs, making a huge difference to your budget
 You get a dedicated team of Inbound/outbound call center agents who work on a
24x7x365 basis.
 All calls are monitored and recorded for your references
 The quality of the calls are ensured by our managers and you can review the same on a
real-time basis
 Rigorous trainings are organized to make sure that our Call Center employees are well
versed in meeting your goals
 High quality infrastructure at 212 Solutions makes sure that the probability of system
breakdowns are nearly zero

Call Center Training

The dynamic nature of business interaction in
a multicultural work environment calls for
excellent communication skills and thorough
process knowledge. We offer you a wide
range of customized Call Center training solutions at 212 Solutions.

. We are backed by extensive experience in the field of facilitated
training, coaching and consulting. Our Call Center training programs
include comprehensive skill enhancing programs, on the job training,
refresher courses and testing among others. Our ability and
expertise in managing voice processes combined with our training
heritage in the technological arena allows us to provide inbound Call
Center services from India for various functions like customer
service, sales and IT helpdesk. We specialize in effective and
innovative solutions to help corporate employees enhance their
comprehensive professional skills

Call Center Consultation Service

212 Solutions is expert for improving
contact center operations. With real-world
solutions led by a team of senior
consultants and subject matter experts, we
help guide our clients to improve customer
experiences and strengthen business
results.
No matter your center’s challenges and strategic initiatives, 212
Solutions is ready to partner with you to map out the next best
course for elevating your Call Center’s performance and your team’s
effectiveness. We recognize that contact center solutions are only as
relevant as the challenges they help to solve.