Call Center Outsourcing Service
1. Inbound Call Center Services
Having an efficient and prompt inbound customer
care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors.
2. Outbound Call Center Services
In a biting cold economy like today’s you got to find
out efficient ways to be braced against difficult times.
Cost becomes the most important concern and quality is something you would not want to compromise on. This is when the relevance of call center outsourcing is at its peak. Deploy your outbound call center services to our Outsource Call Centre and see your profits grow.
Benefits of outsourcing Inbound/Outbound Services
- You can save a 60% of operational costs, making a huge difference to your budget
- You get a dedicated team of Inbound/outbound call center agents who work on a
- All calls are monitored and recorded for your references
- The quality of the calls are ensured by our managers and you can review the same on a
- Rigorous trainings are organized to make sure that our Call Center employees are well
versed in meeting your goals
- High quality infrastructure at 212 Solutions makes sure that the probability of system
breakdowns are nearly zero
Call Center Training
The dynamic nature of business interaction in
a multicultural work environment calls for excellent communication skills and thorough process knowledge. We offer you a wide range of customized Call Center training solutions at 212 Solutions.
We are backed by extensive experience in the field of facilitated training, coaching and consulting. Our Call Center training programs include comprehensive skill enhancing programs, on the job training, refresher courses and testing among others. Our ability and expertise in managing voice processes combined with our training heritage in the technological arena allows us to provide inbound Call Center services from India for various functions like customer service, sales and IT helpdesk. We specialize in effective and innovative solutions to help corporate employees enhance their comprehensive professional skills
Call Center Consultation Service
212 Solutions is expert for improving contact center operations. With real-world solutions led by a team of senior consultants and subject matter experts, we help guide our clients to improve customer
experiences and strengthen business results.
No matter your center’s challenges and strategic initiatives, 212
Solutions is ready to partner with you to map out the next best
course for elevating your Call Center’s performance and your team’s
effectiveness. We recognize that contact center solutions are only as
relevant as the challenges they help to solve.